Jobs

Customer Service Leader

Sherpa is a disruptive insurance start-up. Shaking up the traditional insurance model to benefit consumers.

Working at Sherpa gives you the excitement and transparency of the startup environment, while offering a high degree of expertise in different fields. Sherpa is a growing, dynamic and English-speaking company with an international scope.

Joining Sherpa also means joining the Team and its friendly work atmosphere. You will be part of the Friday team lunches and share a drink on Fridays.

About you:

  • Personable and delightful with customers, collaborative with other teams
  • Can do attitude with good prioritisation, time management and communication
  • An empathy first approach to every situation
  • Ability to work with minimal supervision and direct others
  • Excited by technology and user experience
  • Positive and optimistic personality, no customer problem too hard or too small
  • Passion for making people happy
  • Relentless problem solving skills to navigate complicated issues
  • Pragmatic but continuously improving with a strong desire to simplify and scale customer operations
  • Eager to be an impactful member of a fast growing team and company

Responsibilities:

  • Design and implement processes and tools to support Sherpa customer interactions
  • Recruit and build the Service team: onboard, train, and develop staff
  • Improve Sherpa’s product by proactively engaging with customers to understand and enhance their experiences
  • Help the Product and Tech teams develop the platform based on client feedback
  • Assist with educating and promoting Sherpa product to ensure our customers maximize benefit
  • Identify, measure and improve key customer success metrics
  • Develop a customer-centric work culture
  • Establish and become the first point of contact for customer questions through phone, email, live chat, and social media
  • Use metrics and consumer insight to help product improvement
  • Consistently go above and beyond for customers
  • Understand Sherpa’s product inside and out and articulate our value proposition clearly

Requirements:

  • 4+ years in a customer service role
  • Fluent English

Nice to haves:

  • Prior startup experience a big plus

Send your CV and cover letter to talent@justsherpa.com.

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